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Content
- bet registration
- Get the Sports News RSS feed
- Player struggles with passport verification process.
- Bet becomes Global Betting Partner of Cardiff City FC
- How to Create an Appealing Story for Your Cosmetic Brand
- The casino didn’t self-exclude the player since they wouldn’t provide documents needed to verify the account.
- Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.
- Customer service excellence at 1Xbet
The player was advised to deposit using a new method and wager the entire deposit amount with odds of at least 1.1, to enable withdrawal using the new method. The player had not responded to the latest advice, leading to the rejection of the complaint. The player from Argentina had two accounts with an online casino, one linked to an email, and the other to a phone number. Due to a misunderstanding, both accounts had been blocked, one of which had contained his funds.
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The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit. The player had denied having multiple accounts and had requested the Complaints Team to mediate the situation. The complaint was eventually rejected due to lack of response from the player. The player from France had reported an issue with the online casino platform, 1xbet, where his betting odds had been unexpectedly reduced. The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation.
1win is also one of the nicely designed sites that can be easily navigated. Thetopbookies.com is an informational web site and cannot be held accountable for any offers or any other content related mismatch. The pitch has witnessed some impressive batting performances and teams setting a target have been able to come out successful in two of the last three games. Despite India electing to field first in the recent match, the choice for this match will be to bat first. The pitch at the Harare Sports Club is likely to be conducive for batting with only little support being offered to seamers. The weather conditions are expected to be pleasant with temperatures around 14°C and wind speeds of just 8 km/h.
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The issue was resolved after the player submitted multiple documents. Despite going online, 1xbet has more than 1 thousand offline offices for receiving bets. The number of registered users on the company’s website has exceeded 500 thousand people. This bookmaker works not only with existing, but also with potential customers.
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Player struggles with passport verification process.
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Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance. She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification. We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player.
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Bet becomes Global Betting Partner of Cardiff City FC
The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay. Every withdrawal attempt resulted in a ‘withdrawal request rejected’ message, citing a payment processing error. Despite trying other withdrawal methods such as Visa and Skrill, the problem persisted. The casino suggested the issue might be on the bank or payment system’s end, not theirs.
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The Complaints Team had advised the player to forward the case to the regulatory body. After further communication, the casino had lifted the self-exclusion, removed restrictions on placing bets and making deposits, and had credited a bonus of 2000 real to the player’s account. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as ‘resolved’ following the player’s confirmation of the account being reinstated.
The player from Argentina had a pending withdrawal at 1xbet casino. Despite having deposited successfully, he was then asked for verification documents, which he had sent, but hadn’t received a response after three days. We had asked the player to provide more details and documents to verify his identity.
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Despite providing transaction IDs as proof, the casino refused to acknowledge them due to the lack of a timestamp, which the player’s bank did not provide. The Complaints Team advised the player to contact his payment provider for an investigation. Due to the player’s lack of response, the complaint was rejected. The player from Mexico tried to withdraw funds from 1xbet casino using the SPEI method, which matched a deposit method.
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The player from Argentina had his withdrawals blocked by 1xbet after some playing. The casino asked for several identity proofs, which he provided, but he hit a halt when asked for a public utility bill, as he lived with his family and the utilities were not in his name. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills.
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The casino didn’t self-exclude the player since they wouldn’t provide documents needed to verify the account.
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Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.
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He had been waiting for over three weeks for it to process without any progress. In the meantime, he was able to withdraw €4,500, but the rest of his money had disappeared from his account for no reason. His account was also closed where the casino claimed he broke a rule while he let someone else play at his account. The casino asked the Askgamblers to close the complaint as resolved, but the player asked for proof. The casino never provided any and this case remained unresolved.
It had been 12 days without any resolution or clear reasoning for the freeze. After the player explained his situation, we determined that his issue related to sports betting, which was outside of our jurisdiction as we only handled issues related to online casinos. Therefore, we were unable to accept his complaint, but offered to contact the casino on his behalf to gather more information.
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Despite having contacted the 1xbet team, he continued to receive vague explanations about the processing of his payment. The player’s funds had been transferred via a UPI transaction and he had provided a receipt of this to the casino’s support team. After a prolonged wait, the player’s funds were finally cleared. We had marked the complaint as ‘resolved’ after confirmation from the player about the successful resolution of his issue. The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat. Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days.
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The player had made successful withdrawals in the past and had passed the KYC verification. In response to the player’s complaint, the casino had stated that they were waiting for feedback from their payment system. The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction.
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We concluded that the casino had acted within its terms and conditions, and the complaint was rejected. The player from Morocco was facing difficulties in withdrawing $4000 from 1xbet. Despite having successfully verified his identity, the casino accused him of using falsified documents and blocked his withdrawal attempt. The player stated that he had won the amount through sports betting, not casino games.
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Unfortunately, the casino never provided any proof and the case remained unresolved. The player from Singapore is struggling to withdraw his winnings. Also, his deposit has not been credited to the casino account. The player later confirmed that the deposit was refunded and he no longer has issues with withdrawals, therefore we marked this complaint as resolved. The player from Pakistan had two accounts with 1xbet, which he had created unintentionally, one on his laptop and one on his mobile.
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