You reported that you really have knowledgeable subpar customer care due to the fact we gotten the borrowed funds getting servicing
Team reaction
Thank you for the opportunity to address the latest issues your has just filed from the Bbb (BBB), hence we gotten into . In addition, you reported that when you contacted our very own place of work to own economic guidelines immediately after a reduction when the earnings, you were advised that you will merely be entitled to a great loan modification if for example the account is three months delinquent. You next reported that i put-off using your web costs, and thus, you were expected to simply submit finance because of specialized checks. Your inquired as to why your own , and you will reported that the agencies was basically impolite after you brought so it amount to the focus.Your questioned me to waive a belated fee.